Increasing competition makes it critical for every product company to differentiate
its products and provide value-added features. Thus product companies are increasingly
looking at partners who can deliver beyond today's needs. The additional services
satisfy their needs and provide all the required single-shop benefit to you.
Hardware Design Services
Today, it is critical for a product services company to provide hardware services
of design and development. Hence our hardware offering includes embedded solutions
for FPGA component level, board level and system level. This includes Field Programmable
Gate Array (FPGA) design, component selection, Board design, modeling & simulation
for cost reduction or component obsolescence, hardware testing and validation, to
final system design to rollout.
Symbyo provides you with L1-Call center support/ Help desk services that will provide
the ability to handle product queries related to features, pricing, support, licensing,
clarifications, ability to receive orders and provide status on the same, manage
the spares and shipment.
Symbyo will receive customer issues and resolve the same if possible. Unresolved
issues would be escalated to your L2-Support or field-support.
TAC & L2-Support Services
Symbyo can provide L2-Support Services that includes problem analysis & replication,
problem resolution via work-around or escalation to L3-Bug Fix, customer interaction,
An offshore lab equipped with all the devices, tools and infrastructure is a key
to ensure that the TAC services are effective.
Offshore R & D lab
Symbyo will create an offshore R & D lab for you. This lab will undertake cutting
edge research in areas relevant to your product.
The lab will focus its activities on developing technologies, products, tools &
methodologies, that aid in enhancing the value delivered to the end customers. The
outcome of this lab would include thought-papers & research papers.
The areas that the lab would focus on include edge access convergence, voice & high-speed
data networks, computing platforms, consumer electronics, wireless and mobile, storage
and generic software.