Quality Process and Methodologies - with a focus on CMM Level 5
A commitment to quality underpins all of Symbyo's IT services. We go to great lengths
to ensure that the IT services we deliver not only surpass your expectations, but
ours too. Quality is a way of life for us, and covers all our processes, interfaces
and outputs, in management, core and support process. It is the way we deliver long
term excellence, and ultimately, predictability of returns, through the Global Delivery
Model (GDM).
The quality systems at Symbyo match the best in the world. We benchmark ourselves
against international quality standards, like ISO 9000, CMM and recently, the Malcolm
Baldrige framework. In addition, we use world-class techniques like the Six Sigma
Cross Functional Process Mapping (CFPM) methodologies (from Motorola University)
to facilitate process improvement. However, Symbyo Quality is more than a mere adherence
to these benchmarks, but a proactive quest for process improvement, beyond conventional
limits.
A number of quality tracking methodologies, tools, and processes are put in place
to ensure superior quality products and service to Symbyo clients - in each engagement
and also across engagements, at the relationship level. These quality tracking methodologies
are discussed below, classified based on the client objectives addressed through
specific quality programs, tools, and systems:
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