What We Do...
Reducing the total cost of ownership through industrialization While labor costs
are an important component of the total cost of application ownership, there are
other factors to consider. Efficiency and productivity require careful assessment,
as does the application infrastructure. But, a business must take special care to
ensure that cost reductions are not exercised at the expense of process excellence.
Symbyo rigorously applies the disciplines of industrialization, to ensure the company
is “doing things right” through the following capabilities:
Offering the scalability and flexibility of 24/7 access to extensive, industry leading
capabilities worldwide. Using the Symbyo Delivery Center Network, clients can achieve
improved productivity, mitigated risk and lower cost of delivery.
Integrated organization models
Forming high-performance teams that integrate multi-disciplinary resources with
complementary skills, process excellence and a streamlined work environment. This
organization ensures that services and solutions are provided to customers at an
optimum level of quality while substantially reducing work effort, increasing productivity
and maximizing the contribution of every team member.
Standard processes, methods and tools
The Symbyo Delivery Suite for Outsourcing gives our clients the ability to out-deliver
and the confidence to out-perform by serving as our standard framework for building
and delivering solutions reliably, quickly and collaboratively with reduced risk
and lower costs.
Our capabilities support the application outsourcing life-cycle from transition
through service delivery and include the following powerful assets:
Symbyo Rapid Transition Suite
Drives the efficient capture and transfer of knowledge for start up and operations
of the new service environment.
Symbyo Performance Management Suite
Provides clients visibility and a higher degree of management control of Symbyo
services and performance. Symbyo Service Management Suite Manages and controls the
delivery of outsourced client services through a single, integrated approach.
Symbyo Application Optimization Suite
Evaluates and optimizes the value delivered by the portfolio of applications through
an industrialized, comprehensive solution including assessment, renewal and portfolio
Metrics and performance management
Measuring application development and maintenance on a consistent and actionable
basis. Since companies cannot manage what they do not measure, Symbyo provides visibility
into business process and IT performance through automated dashboards. This allows
quick access to information, demonstrates performance, tracks key goals, and enables
effective management and control through business analytics and predictive management.
Quality and continuous improvement
Pursuing process and service excellence using proven industry and Symbyo frameworks
and best practices.Symbyo uses CMMI®-compliant processes and a Six-Sigma®-based
continuous improvement program to continually drive down cost, improve quality,
increase repeatability and enable high performance.