Customer Relationship Management, CRM Strategy, CRM Consulting & CRM Implementation
Having implemented several high impact CRM initiatives across all functional areas
and industry verticals, Symbyo is at the vanguard ahead of providers in CRM implementation
and back-to-back CRM solutions. Besides, our CRM application groups provide CRM
consulting services right from the initial stages of developing a CRM strategy through
to the remainder of the entire CRM lifecycle.
At Symbyo, our strong technology background followed by our cutting-edge CRM strategy
based solutions equip you with Customer Relationship Management services for rapid
and precise CRM implementation. Combine this with our CRM consulting services and
you have an ideal partner in us.
Symbyo helps you create strategic differentiation and operational superiority by
configuring and implementing a CRM solution aligned with the elements of your competitive
strategy. While our CRM strategy and roadmap work in tandem with yours, you will
be backed by detailed CRM value assessments; this therefore forms the basis for
the implementation of exceptional CRM capability.
Symbyo has service offerings tailored to technology and process maturity of your
customer interactions. Our CRM consulting arm leverages deep technical and industry
Our strategic alliances with best-of-breed application package vendors like Siebel
and Oracle combine with our excellence at Global Delivery to give you the best in
technology as well as execution. Our CRM Center of Excellence develops ROI toolkits,
CRM implementation frameworks, reusable components and solutions that help deliver
value to you through accelerated project execution, reduced design and development
iterations, and prototyping methodologies that reduce your investment.
Symbyo CRM strategies and the solutions help you address a variety of CRM implementation
issues in areas such as account management, customer retention and campaign management,
or call center interactions. Our CRM consulting team will help you devise specialized
CRM strategies that reflect positively on your revenue, productivity and customer
satisfaction. Our CRM strategies and CRM package solutions orchestrate a pinpoint
CRM Services and Packages
Symbyo CRM solutions help you continually gather information about prospects and
customers, leverage that information to develop customized campaigns, products and
services, personalize service to customers, and support the marketing, sales, delivery
and service processes with integrated services. You can call our experts in to help
you plan, implement or manage a CRM technology investment across areas like lead
generation, customer retention, campaign management and account management. The
Symbyo CRM Practice offers the complete range of value-added services in the CRM
Our services span all major CRM packages:
- Oracle CRM
- PeopleSoft CRM
- Amdocs Clarify
- Microsoft Dynamics™ CRM
We also provide services across contact center suites such as Avaya, Nortel, Genesys
and CISCO, and niche CRM products such as E.piphany and SalesLogix.
Symbyo understands the importance of enabling competitiveness in today's business
landscape. Providing outstanding customer service is more critical and doubly more
challenging than ever. Companies that slack behind in meeting ever-soaring customer
expectations face the risk of receding brand reputation, customer loss, and nose-diving
revenues. Symbyo plays a crucial role in ensuring this does not happen to you.